Regarding delivery time: We will deliver the goods within 24-48 hours after payment (delivery time is not guaranteed during holidays and the Spring Festival).
Frequently Asked Questions
Q: What if I fail to receive the product on time?
Q: Don't worry, because sometimes there will be some delays in shipping due to holidays or incorrect addresses. Please contact the seller via email, and we will help you get in touch with the shipping company to successfully resolve the issue and finally receive it. If you are unable to receive it, we will refund your money in full or resend it to you. We are honest sellers, so don't worry.
Q: What can I do if I received the broken product?
Q: Don't worry, we will refund your payment or send you a new product if we receive the broken product picture from you. You don't need to open a return request because you can help us get rid of it, thank you very much!
Q: I am not satisfied with the product, what should I do?
Q: Please contact us at the appropriate time, and we will help you resolve the issue.
Return Policy
If you receive a defective product, the customer has up to 7 days from the date of receipt to request a refund or exchange for a new product.
If you receive the wrong product, the items must be returned in their original and unused condition, and they must also be in their original box and packaging.
We do not allow refunds or exchanges due to change of mind. Please read all provided descriptions as a guide before placing bids. Although every step is taken to ensure we are shipping the correct item, there will be occasions when you receive items different from the description. In such cases, we ask you to contact us immediately so we can address the situation.
Post-service
1. Do not hesitate to contact us at any time before and after the purchase; our service principle is to provide customer service that resembles God.
2. If you are satisfied with our products and services, please provide us with a five-star rating so we can give you a greater incentive.
3. We will deliver the goods on time, but we cannot accurately determine the transport time after delivery, as it is related to distance, weather, and so on. If the transport time affects your mood, please analyze it objectively, as it is not my responsibility, but the responsibility of the shipping company. Please do not give me neutral or negative feedback due to the transport time.
